Home

Biography

Client and Partner Feedback

Partner Network

Contact MVC

Resource Center

MVC Advisory Resource

700 S. Walton Blvd

Suite 200

P.O. Box 3507

Bentonville, AR 72712

RESOURCE CENTER

I Didn't Ask You To Dance! I Asked You To Talk!
Maxie Carpenter's first book, is a common sense, humorous and at times spiritual approach to communication in a world obsessed with political correctness. It is a collection of practical, real-life experiences: a resource helping people respond to similar situations in similar ways. Because everyone has encountered most of the experiences in here at one point or another, this book is for everyone: from Corporate Executives to Church Leaders, Counselors to Humorists. This book is about the nature of people, the nature of work and the nature of life.

I Didn't Ask You to Dance!  I Asked You to Talk!

 

Uncommon Customer Service

Good customer service is vanishing right before our eyes which begs the question, why? We seem to have forgotten something that is the cornerstone to helping our customers not only feel good about their purchase but also feel good about the business experience, as well.

There is no Holy Grail or great secret that prevents customer service from deteriorating; rather there is a simple, relevant, and compelling argument for "uncommon customer service" presented in this article by Maxie Carpenter.

Uncommon Customer Service

Managing Difficult People in the Workplace

A practical guide to confronting difficult people.  This manual is designed to help you identify each of the different types of difficult behaviors, understand how to respond, apply techniques for confronting each behavior type, and re-direct difficult behaviors into productive behaviors so that both business and personal objectives can be accomplished.

"Managing Difficult People in the Workplace"

This manual can also be purchased in a video series format, beginning with an introduction and then proceeding through managing each of the difficult behavior types.

Contact MVC Advisory Resource, Inc., for more information at maxie@mvcinc.org or 479.268.6997