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Uncommon Customer Service
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 There is no Holy Grail or great secret that prevents customer service from deteriorating; rather there is a simple, relevant, and compelling argument for "uncommon customer service" presented in this article by Maxie Carpenter.
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A practical guide to confronting difficult people.


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A practical guide to confronting difficult people.
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Good customer service is vanishing right before our eyes which begs the question, why? We seem to have forgotten something that is the cornerstone to helping our customers not only feel good about their purchase but also feel good about the business experience, as well.


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Good customer service is vanishing right before our eyes which begs the question, why? We seem to have forgotten something that is the cornerstone to helping our customers not only feel good about their purchase but also feel good about the business experience, as well.
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Maxie Carpenter's first book, is a common sense, humorous and at times spiritual approach to communication in a world obsessed with political correctness. It is a collection of practical, real-life experiences: a resource helping people respond to similar situations in similar ways.


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Maxie Carpenter's first book, is a common sense, humorous and at times spiritual approach to communication in a world obsessed with political correctness. It is a collection of practical, real-life experiences: a resource helping people respond to similar situations in similar ways.
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