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Managing Difficult People In the Workplace
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This manual is designed to help you identify each of the different types of difficult behaviors, understand how to respond, apply techniques for confronting each behavior type, and re-direct difficult behaviors into productive behaviors so that both business and personal objectives can be accomplished.
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A practical guide to confronting difficult people.


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A practical guide to confronting difficult people.
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Good customer service is vanishing right before our eyes which begs the question, why? We seem to have forgotten something that is the cornerstone to helping our customers not only feel good about their purchase but also feel good about the business experience, as well.


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Good customer service is vanishing right before our eyes which begs the question, why? We seem to have forgotten something that is the cornerstone to helping our customers not only feel good about their purchase but also feel good about the business experience, as well.
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Maxie Carpenter's first book, is a common sense, humorous and at times spiritual approach to communication in a world obsessed with political correctness. It is a collection of practical, real-life experiences: a resource helping people respond to similar situations in similar ways.


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Maxie Carpenter's first book, is a common sense, humorous and at times spiritual approach to communication in a world obsessed with political correctness. It is a collection of practical, real-life experiences: a resource helping people respond to similar situations in similar ways.
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