Segment 1 of 6: Introduction and Understanding the Seven Difficult Behavior Types

Whether you are a manger of thousands of people in a Fortune 500 company, or an overseer of a few volunteers in a non-profit organization, you will no doubt come face to face with someone who is difficult to manage and who brings undue strain on your organization. How do we face this situation? How do we build a successful strategy for managing people with difficult behavior types? In this series, Managing Difficult People in the Workplace, Maxie Carpenter gives you real-world answers and strategies that will help you to become a more effective manager. Maxie has identified seven difficult behavior types that all managers need to know and understand in order to manage effectively. The Seven Difficult Behavior Types are Hostile/Aggressive, Complainer, Silent/Unresponsive, Super Agreeable, Negativist, Know-it-All, and the Indecisive.